SHIPPING POLICY

Thank you for shopping with ZENTRO!

We are committed to providing a smooth and reliable shopping experience. Please read our shipping policy carefully.

Order Processing

All orders are processed within 1–3 business days after the order is placed. Orders are not processed or shipped on Sundays or public holidays.

Shipping & Delivery Time

After your order has been processed, delivery usually takes approximately 5–10 business days, depending on your location.

Delivery times may vary due to courier delays, weather conditions, holidays, or other unexpected circumstances.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive a tracking number or shipping update through email or SMS.

Delayed Deliveries

Although we work hard to deliver orders on time, unexpected delays may sometimes occur. ZENTRO is not responsible for delays caused by courier services or circumstances beyond our control.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address. Please check your address carefully before placing an order.

Damaged or Missing Orders

If your order arrives damaged or you have not received your order, please contact our customer support team with your order details. We will review the issue and provide appropriate assistance.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our store’s support page.

Thank you for choosing ZENTRO!